CONSUMER RIGHTS-WITHDRAWAL-CANCELLATION RETURN CONDITIONS
If you place an order electronically through the website you are using, you agree to the preliminary information form and distance sales agreement provided to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the distance Contracts Regulation (RG:27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
The shipping costs for the product shipment will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, not exceeding the 30-day legal period. If the product is not delivered during this period, buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as a warranty card, user’s manual, if any.
If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the buyer within 14 days.
IF THE COST OF THE PURCHASED PRODUCT IS NOT PAID:
If the buyer does not pay the cost of the product he purchased or cancels it in his bank records, the seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
After delivery of the product, if it is found that the credit card that the buyer paid was unfairly used by unauthorized persons, and the cost of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, so that the shipping costs belong to the seller.
IF IT CANNOT BE DELIVERED DURING THE PRODUCT PERIOD FOR UNFORESEEN REASONS:
If there are force majeure reasons that the seller cannot foresee and the product cannot be delivered during the period, the situation is notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; if he has made the payment in cash, this fee is paid in cash within 14 days of the cancellation. If the buyer has made the payment by credit card and cancels it, the cost of the product will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO CONTROL THE PRODUCT:
Buyer will inspect the contract subject goods/service before receiving delivery; dents, broken, packaging torn etc. it will not receive damaged and defective goods/services from the cargo company. The delivered goods / services shall be deemed to be undamaged and sound. The buyer must carefully protect the goods/services after delivery. Goods/services should not be used if the right of withdrawal is to be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
RECEIVER, at the address purchased the product itself or the person/organization from the date of delivery 14 (fourteen) days within any liability to the seller and notify you via the contact information provided below, assuming the goods without any legal or criminal reject and may use his right of withdrawal from the contract without reason.
CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER’S RIGHT OF WITHDRAWAL:
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer has purchased a service, this 14-day period begins from the date of signing the contract. Before the expiration of the right to withdraw, the right to withdraw cannot be used in service contracts that begin the performance of the service with the approval of the consumer.
Costs arising from the use of the right of withdrawal belong to the seller.
The use of the right of withdrawal for 14 (fourteen) day period, the seller or by certified mail, fax or email to be notified in writing by this agreement, the right of withdrawal and the product can’t be used in products that “it is imperative that provisions be used under.
EXERCISE OF RIGHT OF WITHDRAWAL:
- the invoice of the product delivered to the person or buyer (if the invoice of the product to be returned is corporate, IT must be sent together with the return invoice issued by the institution when returning it. Order returns issued on behalf of the institutions will not be completed unless the return invoice is deducted.)
- The return form, the box of the products to be returned, the packaging, if any, must be delivered complete and undamaged together with standard accessories.
- RETURN CONDITIONS:
The seller is obliged to return the total price and the documents that put the buyer under debt to the buyer within 10 days at the latest from the date of receipt of the withdrawal notice to the buyer and to return the goods within 20 days.
If there is a decrease in the value of the goods for a reason caused by the buyer’s defect, or if the return becomes impossible, the buyer is obliged to reimburse the seller’s losses at the rate of the defect. However, the buyer is not responsible for changes and distortions caused by the proper use of the goods or products during the right of withdrawal period.
If the campaign limit amount organized by the seller is lower due to the exercise of the right of withdrawal, the discount amount used within the campaign will be canceled.
PRODUCTS THAT CANNOT BE USED FOR WITHDRAWAL:
If the packaging is opened by the buyer after delivery to the buyer, products that are not suitable for return, other than those provided under the subscription agreement, , periodicals such as newspapers and magazines for goods, or services performed instantly in electronic environment intangible goods that are delivered to the consumer with video or audio records, books, digital content, software programs, and data storage devices to store data, computer consumables, packaging has been opened by the purchaser, if a refund according to the regulation, it is not possible. In addition, before the expiration of the right to withdraw, it is not possible to use the right to withdraw in relation to services that are started with the approval of the consumer.
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) in order to be returned, their packaging must be unopened, untested, intact and unused.
DEFAULT AND LEGAL CONSEQUENCES
The buyer accepts, declares and undertakes that if he defaults in the case that he makes the payment with a credit card, he will pay interest and be liable to the bank under the credit card agreement between the cardholder and the bank. If the buyer defaults on his debt, the buyer agrees that he will pay the damages and losses incurred by the seller due to the delayed performance of the debt.
PAYMENT AND DELIVERY
By Bank Transfer or EFT (Electronic Fund Transfer) , …………, ………, you can do it to any of our bank accounts (TL).
With your credit cards through our site, you can take advantage of all kinds of credit card online single payment or online installment opportunities. In your online payments, the amount will be withdrawn from your credit card at the end of your order.